Refund Policy
Capitalized terms have the meaning given in the Terms of Service.
Effective date: August 1, 2026
1. Scope of Refund Eligibility
- Refund eligibility is determined separately for each payment. Whether one payment is refundable is not affected by the use of Credits granted through any other payment.
- Where none of the Credits granted through the relevant payment (including Bonus Credits granted together with a credit pack purchase or the start of a subscription) have been used, you may request a full refund of that payment within 7 days from the date of payment (Article 17 of the Act on the Consumer Protection in Electronic Commerce, etc. (Korean E-Commerce Act)).
- The use of Credits granted free of charge (welcome and attendance Credits) does not affect the above determination.
- Because Credits are deducted starting with those that expire earliest, Credits granted through the relevant payment remain unused where free Credits or Credits from another payment were consumed first.
2. Cases in Which Refunds Are Restricted
- If any Credit granted through the relevant payment has been used even once, refunds are restricted for that payment, including for its remaining Credit balance (Article 17(2) subparagraph 5 of the Act on the Consumer Protection in Electronic Commerce, etc. (Korean E-Commerce Act)).
- Credits granted free of charge (welcome, attendance, and event bonus Credits) are not themselves subject to refund. However, Bonus Credits granted together with a credit pack purchase or the start of a subscription are deemed part of the Credits granted through that payment for the purposes of this Policy. The validity period of each Credit is governed by Article 7 of the Terms of Service.
- Where it is confirmed that a person under 19 years of age has used the Service by falsely declaring their age or date of birth, the Company may terminate the service agreement and process a refund based on unused Credits, except where mandatory provisions of applicable law (including provisions of the Civil Act protecting minors) provide otherwise.
3. Treatment of Credits upon Refund
- Where a refund is made, the Company reclaims the Credits granted through that payment (including any Bonus Credits granted together with it) to the extent corresponding to the refunded amount.
- If those Credits have already been used at the time of reclamation, the Credit balance may become negative. A negative balance is offset sequentially against Credits granted thereafter.
4. Cancellation and Refund of Subscriptions
- You may cancel a subscription at any time from My Page. Upon cancellation, you will not be billed from the next billing cycle.
- Each subscription renewal payment is treated as a separate payment. Sections 1 and 2 apply equally to renewal payments, and the use of Credits granted in a previous cycle does not affect the refund determination for that renewal payment.
- Even if you cancel a subscription, Credits already granted remain usable until their respective expiry dates.
5. Automatic Refunds
- Credits deducted for an image generation that fails are refunded automatically.
6. Causes Attributable to the Company
- Where a cause is attributable to the Company, such as a duplicate payment or a service failure, a refund will be made in accordance with the applicable statutes.
7. How to Apply and Processing
- Refunds are requested through customer support (contact@eclabs.kr) and are processed to the original method of payment within 3 business days.
- You may request a refund in the same manner even after account deletion, within the period prescribed by applicable law. In that case the Company processes the request based on the payment records it retains under applicable law.
This Policy is identical in substance to Article 8 (Refund Policy) of the Terms of Service and to the refund-related provisions of Article 7 thereof.